Shipping Policy

Effective Date: January 20, 2025

Welcome to Sinai Marble & Stone! We are committed to delivering your natural stone products safely and efficiently. Please review our Shipping Policy to understand our shipping procedures, delivery expectations, and responsibilities.

Order Processing

Orders are typically processed within 1–3 business days (excluding weekends and holidays) after payment has been received and your order has been confirmed.

Once your order ships, you will receive an email containing your shipment details and, when available, tracking information.

Processing times do not include freight transit times.

Shipping Rates & Delivery

Shipping charges are calculated at checkout based on the shipment's weight, dimensions, destination, and selected delivery method.

Local Delivery is available within approximately 100 miles of our warehouse. Delivery charges are calculated based on mileage, shipment weight, and accessibility.

Warehouse Location

Sinai Marble & Stone

3340 North Powerline Road

Pompano Beach, FL 33064

United States

Weight Limit Policy

Orders exceeding 20,000 pounds require a manual freight quotation to ensure the most competitive shipping rates.

If your order exceeds this limit, your online order will not process automatically. Please contact us for a customized freight quote.

For assistance:

Email: CS@sinaimarbleandstone.com

Phone: 954-455-2095

Risk of Loss

Unless otherwise agreed to in writing, all shipments are made FOB Origin (Shipping Point).

Ownership and risk of loss transfer to the purchaser immediately upon delivery of the shipment to the freight carrier.

Once a shipment has been accepted by the carrier, Sinai Marble & Stone is not responsible for damage, shortages, delays, or loss occurring during transit.

Receiving Your Shipment

Because natural stone is heavy and shipped by freight carriers, customers are responsible for carefully inspecting all deliveries before signing the delivery receipt.

If damage is visible:

• Note all damage and shortages on the carrier's delivery receipt before signing.

• Photograph the shipment, packaging, pallets, and damaged material whenever possible.

• Retain all packaging until instructed otherwise by the carrier.

• Notify Sinai Marble & Stone on the same day delivery is completed.

Failure to properly document visible freight damage with the carrier may affect the ability to process a freight claim.

Freight Damage & Claims

Although Sinai Marble & Stone carefully inspects and packages every shipment before it leaves our facility, damage may occasionally occur while the shipment is in transit.

Freight damage occurring after the shipment leaves our warehouse is the responsibility of the freight carrier.

Sinai Marble & Stone will gladly assist customers by providing invoices, photographs, proof of shipment, and any reasonable documentation necessary to support a freight claim.

Providing assistance with a freight claim does not constitute an acceptance of liability for freight damage.

Natural Stone Breakage

Natural stone products are transported on pallets and handled multiple times throughout the shipping process.

For this reason, up to 10% breakage per pallet is considered an acceptable industry tolerance and should be factored into project planning and ordering quantities.

Claims for replacement, refund, or credit within this tolerance will not be accepted.

Delivery Issues

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information.

Sinai Marble & Stone is not responsible for shipments delayed, misdelivered, or returned due to incorrect or incomplete shipping information.

Additional freight charges resulting from address corrections or reshipments are the responsibility of the customer.

Lost or Stolen Shipments

If you believe your shipment has been lost during transit, please contact us immediately.

We will assist you in communicating with the freight carrier and, when appropriate, filing a freight claim.

Shipping Restrictions

We currently ship within the continental United States.

We do not ship to:

• P.O. Boxes

• APO/FPO addresses

Certain products may have shipping restrictions based on weight, dimensions, destination, or local regulations.

For international shipping inquiries, please contact our Customer Service Department.

Delivery Delays

Estimated delivery dates are provided for convenience only and are not guaranteed.

Sinai Marble & Stone is not responsible for delivery delays resulting from:

• Freight carrier delays

• Severe weather

• Natural disasters

• Labor disputes

• Government actions

• Mechanical failures

• Traffic conditions

• Payment processing delays

• Any circumstance beyond our reasonable control

If a significant shipping delay occurs, we will make every reasonable effort to notify you promptly.

Replacement Shipments

Replacement material provided as a courtesy or goodwill accommodation does not constitute an admission of liability.

Unless otherwise agreed to in writing, freight charges associated with replacement shipments remain the responsibility of the purchaser.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

Sinai Marble & Stone

3340 North Powerline Road

Pompano Beach, FL 33064

Customer Service

Phone: 954-455-2095

Email: CS@sinaimarbleandstone.com